Terms and Conditions of Sale
1. Conditions of Sale
1.1. Each order you placed with us, Jebsen Beverage Company Limited, via our website www.jebsenwinesandspirits.com will be governed by the following Terms and Conditions.
1.2. We can modify the present Terms and Conditions at any time by publishing a new version here. You agree to be bound by that update version if you place order after we have posted it.
2.1. It is illegal to sell alcohol beverage (intoxicating liquor) to people below the age of 18 under Hong Kong law. Therefore, we offer our alcoholic products only to adults of 18 years old or above. If you place an order here, you confirm that you are aged 18 or above. You must ensure that no person will use your login to buy our alcoholic products. A person aged 18 or above (we require identification) must be present to take delivery or we will withdraw and attempt delivery at another agreed time.
2.2. We only accept orders for delivery within: (a) Hong Kong; and (b) the limits of our available stocks.
2.3. You agree and warrant your purchase is for your personal use only, and not for resale to anyone or making profit. We reserve the right to decline your orders if we reasonably believe that you will resell our products.
3.1. You can place your order by adding your selected products to My Cart.
3.2. Once we receive your order, we will email an order confirmation to you. However, your receipt of a confirmation does not signify we have accepted your order, nor does it constitute as we have confirmed our offer to sell. We are simply confirming that we received your order.
Because we want to ensure that we have your ordered products available, we won’t accept your order until we have prepared them for delivery. In most cases this will be within 24 hours for items that are in stock. We may, in our sole discretion, refuse or cancel any order and limit order quantity. We may require additional qualifying information prior to accept or process any order. After you receive our email order confirmation, you can check online or Contact Us to track your order status.
3.3. You must ensure all information in your order, including your delivery address and contact details are correct. We will not be liable if we cannot deliver your order, or have to delay delivery, if you have provided incomplete or inaccurate information to us. Please refer to our Delivery Terms for details.
3.4. We have the right to refuse your orders (with or without reasons), notably if the product you ordered is out-of-stock or you have not fully paid your orders.
4.1. The prices for your ordered products are those displayed on this website on the date you place your order, excluding delivery charges. Despite our best efforts, a small number of our products may be mispriced. If the correct price of a product we sold is higher than our stated price, we will (at our discretion) either: (a) contact you for instructions before delivery; or (b) cancel your order and notify you.
4.2. We will bill you delivery charges at the rates indicated in our Delivery Terms section, on the date you place your order, based on the size of your order and your selected delivery method.
4.3. We have the rights to: (a) modify prices and delivery charges displayed on this website at any time; and (b) cancel your order in case of any clerical, printing or calculation errors.
5. Promo Codes
5.1. To apply a promo code, you must enter it prior to completing your order. You may apply a promo code once only and cannot apply to previously placed orders. Promo codes that offer a percent off may not be used in combination with other discount or promotion.
5.2. Promo codes are not transferable or redeemable for cash or credit.
5.3. Certain products are excluded from promo code. You should check the specific details of the promo code to which the products it applies to. We have the right to cancel your order if you apply promo code to excluded or wrong products.
6.1. We accept payment in Hong Kong dollar only, and only by designated credit cards, debit cards or other electronic means which we specify from time to time.
6.2. To provide secure online transactions, we employ internet technology Secure Socket Layer (SSL) / Transport Layer Security (TLS) which encrypts your personal information, including credit card number, name and address when they travel on the internet.
6.3. Jebsen Wines & Spirits will not provide customers with physical and electronic invoices. If you have any questions, please contact our customer service specialists during office hours.
7.1. We will deliver your ordered products to the address you specify when placing your order.
7.2. Please refer to our Delivery Terms for further information, such as our delivery schedule and charges, and free delivery conditions.
8. Verify Your Purchase
8.1. It is your responsibility to verify the quantity and condition of your ordered products at delivery.
8.2. If you observe damage or missing items at delivery, you must notify the courier immediately to make a remark, and Contact Us within 2 days from your receiving the products. If it is impossible for you to notify us within 2 days, then as soon as practicable and provide reasonably sufficient proof to our satisfaction. Otherwise, we deem you have accepted your ordered product as correct and of satisfactory quality.
9. Return Policy
9.1. Wine is a perishable commodity, and some may deteriorate over time or if stored improperly, e.g. extremes of temperature. Therefore, we will (at our discretion) accept return or replacement of product only under the following conditions:
(a) if the product is proven to our satisfaction that, it is defective or damaged before you accepted it; or
(b) the product we delivered doesn’t match with your order.
You must return us with the product in its original package, and an original receipt, delivery note or other documentary proof of your purchase.
9.2. We will inspect the product and check your order against our delivery record in good faith, but our decision will be final. We will not refund or replace any product which is not defective or damaged, or if our delivery matches the product you have ordered.
9.3. If we replace your product, you may need to collect it in person or reimburse our delivery cost. Please refer to our Delivery Terms.
9.4. If we refund your order, we will determine and inform you the payment method and refund the amount you have paid as soon as practicable.
10. Limitation of Liability
10.1. The photographs and texts illustrating and describing the products on this website are non-contractual and for information purpose only. We will not be liable for any error or omission in the photographs or texts displayed on this website.
10.2. Our total compensation obligation under these Terms and Conditions cannot exceed the amount: (a) we have billed you; or (b) you have paid for your ordered products (whichever lowest). And we have no compensation, contribution or other obligation for any consequential, punitive, incidental, indirect or exemplary losses.
10.3. We will not be liable if we fail to perform any of our obligation under these Terms and Conditions resulting from circumstances beyond our reasonable control, including internet system failure, computer glitch and hacking.
11. Personal Data and Privacy
12. Applicable Law and Jurisdiction
These Terms & Conditions are governed by Hong Kong law. Both you and we agree to submit to the non-exclusive jurisdiction of Hong Kong courts in case of any dispute. English version of these Terms & Conditions will prevail over the Chinese version in case of any conflict.
If you have any enquiry, please Contact Us:
|Customer Service Hotline
Monday to Friday
10:00am to 6:00pm
Monday to Friday (except public holidays): 9:00am to 8:00pm
Saturday: 9:00am to 6:00pm