1. Wine is a perishable commodity, and some may deteriorate over time or if stored improperly, e.g. extremes of temperature. Therefore, we only (at our discretion) accept return or replacement of product only under the following conditions:
(a) if the product is proven that it is defective or damaged before you accepted it; or
(b) the product we delivered doesn’t match with your order.
Please return the product with its original packaging and free gifts (if any) related to the returned product. Please provide order invoice and delivery note upon return. Opened or used products cannot be returned or refunded.
2. We will inspect the product you wish to return. If we found the product is not defective, damaged or the products are matched with you order, refund or exchange is not allowed.
3. If we accept your exchange request, our customer representative will contact you for the arrangement.
4. If we accept your refund request, we refund the amount to the credit card you used in the order.